Ctmaworld : CTMAworld.com | Customer experience management, satisfaction research and voice of the customer services

CTMAworld.com | Customer experience management, satisfaction research and voice of the customer services

customer experience, customer experience management, customer satisfaction, quality, customer-driven quality, customer service, research, baseline, tracking, retention, complaints, ROI, bottom-line, benchmarking, call centre, service level, dissatisfaction, loyalty, re-purchase, Linnell, Paul G Linnell, Paul Linnell, CTMA, CTMA New Zealand, performance measurement, effort score, NPS, Net Promoter, revenue at risk, voice of the customer, voice-of-the-customer, VOC, customer complaints, complaints handling,

We believe that customers are one of the best sources of insight for innovation and business improvement. Our job is to help organisations capture that insight and then turn it into transformative management actions. We work internationally with senior managers and their teams to help them achieve business success, reduce risk and build customer loyalty and advocacy by improving service to customers. CTMA helps to make its clients more successful with better ways to measure and manage customer experiences. www.ctmaworld.com